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End User IT Support Technician

End User IT Support Technician Position Description: CGI is looking for an IT End User Support Technician to support our members out of our Troy, AL office. Our working style is open, engaging and fun. Teamwork here is not just a phrase; it's really how we operate. Along with challenging work, we learn through continuing education, training and mentoring. You'll oversee the end user community on site in Troy, as well as provide support to users remotely. On occasion, you'll support projects with travel opportunities. The successful candidate will have a passion for IT and customer service along with professional work ethic. Your future duties and responsibilities: o Expected to manage the end user support environment for all end-user hardware, software and connectivity, as well as project work. o Expected to be innovative, offer transformative concepts, lead upgrades and initiatives. o Expected to provide timely reporting on all aspects of the environment, and to provide Queue Management, Smart Hands support, and Asset Coordination services at site. Required qualifications to be successful in this role: o Must be able to work independently with no on-site supervision. o Must be a self-starter, who stays abreast of the latest technology, and has a passion for IT and providing a great customer experience. o Must provide collaborative and consultative guidance for innovations and initiatives. o Credentials should present several years of end user support experience, as well as high-level technical experience/understanding of: SCCM, Active Directory, general Systems Management, Networking, MAC, end-user hardware devices (smartphones, laptops/desktops, tablets, etc.) as well as Microsoft operating systems platforms. o Must be willing and pro-active in supporting Client Security, Computer Usage and Business Policies. Skill Set: o Active Directory (General) - 3 years, Proficiency Level of Intermediate o Intel and MAC/Apple hardware - 3 years, Proficiency Level of Intermediate o Microsoft Operating Systems to Windows 10 - 5 years, Proficiency Level of Senior o SCCM/(SMS) - 2 years, Proficiency Level of Intermediate o End-User Devices Hardware - 5 years, Proficiency Level of Senior o Android and iOS Operating Systems - 3 years, Proficiency Level of Intermediate o Endpoint Security - 3-5 years, Proficiency Level of Senior o Network connectivity and concepts - 5 years, Proficiency Level of Senior o Team-Oriented - 10 years, Proficiency Level of Senior o Project-Oriented - 5 years, Proficiency Level of Senior Minimum Education Required - Bachelor's Degree Additional Information: o Must be able to interact with Client and CGI Management professionally o Needs Ability to coordinate multiple Vendor Relationships o Must be able to handle Client growth in the end-user environment o Must have Excellent professional presentation, excellent communication and documentation skills o Must be able to create, implement and enforce processes and policies o Must be able to interact with other technical towers on a level commensurate with those skillsets o Must have sufficient knowledge (and currency) of networking and desktop technologies to be able to support and mentor technicians Position ID: J0918-2497
Salary Range: NA
Minimum Qualification
8 - 10 years

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