Application Support Specialist
Job Description:
Application Support Specialist Position Description CGI is looking for an Application Production Support Specialist in Troy, AL to plan, perform, and manage medium to high complexity production support tasks and activities that require subject matter knowledge regarding general application and infrastructure support (e.g., incident, change, problem management, controls, monitoring production processing) and ITIL framework. This is a fairly Jr. position that will be supporting UNIX based applications in the Financial Services Industry. The successful candidate will typically have an advanced degree in technology or 1-2 years of UNIX/SQL experience in application support. Your future duties and responsibilities Works on planning and execution of change, problem, incidents, production processes, controls and service requests, Escalates unresolved issues to proper personnel. Provides mid-level end-user support, which may include: providing systems administration assistance, coordinating stakeholder discussions, updating user documentation or conducting training. Required qualifications to be successful in this role Command Line UNIX using various commands and functions SQL scripting and database knowledge Java knowledge is a big plus. Excellent written and verbal communication skills Excellent problem solving and analytical skills Ability to troubleshoot issues and find solutions Good organization and communication skills. Strong aptitude for attention to details. Knowledge of PC usage and related software packages (e.g. outlook, browsers, Sharepoint, Office Suite) Experience with general application and infrastructure support (incident, change, problem management, controls, monitoring production processing), ITIL framework, industry delivery and support standards and processes, knowledge management systems, and ITSM tools Experience and expertise in a broad array of specialized areas such as infrastructure systems, enterprise applications such as Autosys, monitoring tools, databases, information security tools, middleware, messaging, commercial cloud tools, etc. Experience with application support and business operations in banking and financial services such as supporting trading, payments, prime brokerage, mortgage processing is desired Exposure to UNIX OS, SQL, and databases is desired Education and Experience Requirements Minimum of an Bachelor's degree in Computer Science, Information Systems, Mathematics, Engineering or related field Minimum one year direct experience with application or infrastructure operations and support in a banking or financial services environment or two years direct experience providing application production support in any other industry. Two years of experience in an IT support role may be substituted if the degree is not in technology or mathematics At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at . This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary depending upon specific assignment, or upon any US government security clearance if required. Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeEstimated Salary: $20 to $28 per hour based on qualifications.
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