Call Center Agent
5.
0 Troy, AL Troy, AL Full-time Contract Full-time Contract $12 an hour $12 an hour 15 hours ago 15 hours ago 15 hours ago We are looking for capable Customer Service professionals passionate about helping others.
This position requires competency in giving directions, responding to questions and walking callers through troubleshooting basic technical issues.
Callers contact the Service Desk for support in the following areas including but not limited to:
Registration for the Telephonic Timesheet System and/or Web portal Assistance with password resets Instruction and troubleshooting guidance through timesheet submission Technical troubleshooting on desktop, laptop, tablet and mobile devices.
Claims submissions and status Direct Deposit Setup, Change, Cancellation instructions and status Garnishment Status General questions regarding timesheets, payment information, claims or how to use the systems Service Desk agents must be proficient with various tools and technology including and not limited to:
Checking email through Outlook Toggling between multiple systems in Windows Follow instructions to troubleshoot basic technical issues in Windows Utilizing three different monitors simultaneously Multitasking throughout the day in using the computer while speaking with callers on the phone.
Job Types:
Full-time, Contract Salary:
$12.
00 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Application Question(s):
Please provide your email address.
Education:
High school or equivalent (Preferred)
Experience:
Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Troy, AL Troy, AL Full-time Contract Full-time Contract $12 an hour $12 an hour 15 hours ago 15 hours ago 15 hours ago We are looking for capable Customer Service professionals passionate about helping others.
This position requires competency in giving directions, responding to questions and walking callers through troubleshooting basic technical issues.
Callers contact the Service Desk for support in the following areas including but not limited to:
Registration for the Telephonic Timesheet System and/or Web portal Assistance with password resets Instruction and troubleshooting guidance through timesheet submission Technical troubleshooting on desktop, laptop, tablet and mobile devices.
Claims submissions and status Direct Deposit Setup, Change, Cancellation instructions and status Garnishment Status General questions regarding timesheets, payment information, claims or how to use the systems Service Desk agents must be proficient with various tools and technology including and not limited to:
Checking email through Outlook Toggling between multiple systems in Windows Follow instructions to troubleshoot basic technical issues in Windows Utilizing three different monitors simultaneously Multitasking throughout the day in using the computer while speaking with callers on the phone.
Job Types:
Full-time, Contract Salary:
$12.
00 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Application Question(s):
Please provide your email address.
Education:
High school or equivalent (Preferred)
Experience:
Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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